The Fandom Universe is Hiring

Full Job Description: House of Spells is seeking an outgoing, highly connected Territory Specialist to join our massive Times Square flagship store! We are a premium retail destination celebrating the worlds of Lord of the Rings, Anime, Harry Potter and more. If you are a natural networker who loves building partnerships, organizing events, and capturing engaging digital content, this hybrid role is perfect for you. You will act as the face of our brand in the NYC community, driving in-store revenue and supplying our marketing teams with the media they need to showcase our magic to the world. What You Will Do Day-to-Day: - Outreach & Networking: Actively prospect and reach out to local fandom groups, educational institutions, corporate companies, and event agencies to build B2B relationships. - Coordinate Executive Meetings: Pitch the House of Spells experience to secure high-value meetings for our management team to discuss long-term partnerships and collaborations. - Book & Run Events: Generate leads for and organize in-store events (such as private birthday celebrations, fandom meetups, and corporate team-building) to create additional revenue streams. - Content Capture: Act as the on-the-ground media creator, shooting high-quality photos and videos of store activities, vibrant customer experiences, and special events. - Support Global Marketing: Supply your captured media assets directly to our central team to fuel our broader digital marketing execution roadmaps and global content production.

The Inventory, Fulfilment & Replenishment Coordinator is the critical operational link between the Purchasing Department, Sales Floor, Cashiers, and E-Commerce logistics. Operating under the core principle that "the right product, at the right place, at the right price, at the right time," you are responsible for receiving and verifying deliveries, executing scheduled floor replenishments, maintaining absolute pricing accuracy, and fulfilling customer shipment orders.

The Cashier is the final brand ambassador a customer meets before leaving House of Spells. Focused on the philosophy that "The Last Impression Is The Last Opportunity," you are responsible for delivering a fast, friendly, and memorable checkout experience. You will accurately process transactions, actively promote House of Spells tote bags and loyalty memberships, verify discount eligibility, and identify customers who require global shipping services.

At House of Spells, our Sales Associates are "Zone Owners". During your shift, you take full ownership of a designated fandom area and act as its custodian. You are responsible for delivering an exceptional customer experience, maintaining perfect visual merchandising and display alignment, actively recovering displays after customer interactions, and driving commercial performance by offering shopping baskets and promoting our loyalty and global shipping services.